General FAQ's

What type of listings can I create ?

You can create a listing for your business, accommodation, property for sale, property to rent or event.

What different types of free listings can I create ?

Free 'Essential' listings are only available for Business listings. Accommodation, Property for sale and Property to rent listings are all 'Premium' listings. Event listings can only be created by Premium Business listing subscribers.

What are the benefits of an enhanced Premium business listing ?

An enhanced 'Premium' listing for your business gives you much more features than a free 'Essential' listing. These benefits include; an enhanced detailed description, a bulleted list of key points, a listing page banner image, gallery images, website, email and social media links as well as opening hours for your business. You can also create events for your business.

How much does a Premium listing cost ?

The price of a Premium listing depends on the type of listing and the location. All the prices are displayed on the Listing prices table and are for a 12 month subscription. (Please note that VAT is included in the price where applicable).

How do I pay for my Premium listing ?

After you have created an account, you will be able to create your listing and make a secure payment with a debit/credit card through the website. Premium Business and Accommodation listings automatically renew every 12 months. Property for sale and Property to rent listings are subject to a one-off payment which is paid in full in advance. Please refer to our Terms and Conditions for further information.

What happens after I've paid for my listing ?

Once you've created your listing and made a payment, your listing will need to be approved before it's published on the website. This usually takes a few working days and you will receive a notification once your listing has been approved and published.

How long does my listing last for ?

Your listing lasts for 12 months from the date of publication or for as long as your paid annual membership is valid. Free business listings last indefinitely.

How do I renew my listing ?

Premium Business and Accommodation listings are renewed automatically every 12 months using the same payment details from your original subscription payment. If any of your payment or personal details change, you must inform us immediately to prevent any loss of service to your listing.

How can I list an event ?

Only subscribers of Premium Business listings can create events by logging into their account and selecting; 'Create New Listing' - 'Event'.

Can I upgrade my free Business listing to a paid Premium listing ?

Yes - it's simple to upgrade your free Business listing to an enhanced Premium listing; just get in touch and we will upgrade your listing for you.

How can my listing appear as one of the 'featured' listings at the top of the page ?

We have limited spaces for 'featured' listing positions which appear at the top of specific pages of the website. Please get in touch for more information.

My business is based in Kent but covers Whitstable, can I list it ?

As long as your business is based in Whitstable or another part of Kent, you can list it.

The location of my listing isn't covered by one of the main options, which option should I choose ?

If your listing location isn't displayed as one of the main location options, simply select; 'Rest of Kent' as your option.

Can I create multiple listings ?

Yes - you can create multiple listings for each different listing type. If you're an estate agency and want to list multiple properties for sale and properties to rent please get in touch for pricing options. We are currently giving away free trial periods to a limited number of agents.

Can I preview my listing before I submit it for publication ?

Not for the time being but this is something we are going to introduce at a later date.

Can I edit my listing once it's been published ?

Yes - login to your account and select; 'Your submissions'. You can then select the listing you want to edit. Once you've finished editing your listing, click 'submit'. Any edits you've made will be reflected almost immediately.

Can I change my username ?

When you sign-up for a user account, the username you create can't be changed and by default will be displayed alongside any listings you create and will be publicly visible. If you want to use a name that appears publicly with your listings that's different to your username, please get in touch for further information.

Can I list my club or organisation ?

Yes - you can list a club, organisation, association, institution, society, class, group and more.

How do I delete my listing ?

Login to your account and select; 'Your submissions'. You can then select the listing you wish to delete. Please note that once you have deleted a listing, any previous content and edits you've made will be lost and cannot be recovered.

Can I change the avatar image shown on my listing page ?

You can upload your own avatar image that will be displayed on your listing page, from your user account dashboard; 'Account details' section.

How can I become a seller in the shop ?

Our shop is opening soon and we are looking for artists, photographers and fabricators of lovely things. If you are interested in becoming one of our sellers, please get in touch for further information.

The listing form won't submit ?

Please check that you have filled out all the required form fields and entered your details correctly. If you still have difficulty please get in touch.

Why can't I upload any images to my listing ?

Please make sure any images you upload to your listing are within a maximum file size of 20mb and are either of the following accepted file types; JPG, TIF, PNG or GIF.

Why has the image I'm uploading frozen ?

If any images you are uploading to your listing 'freeze' please refresh your browser page and check your listing to see whether the upload has been successful. If not, please check your internet connection and try again.

The payment for my listing failed, what should I do ?

If you have a problem when paying for your listing, please get in touch and we will be able to help you make a payment.

How do I cancel my listing's renewal ?

If you wish to cancel your listing before its renewal please refer to our Terms and Conditions
for further information.

Business FAQ's

What's the difference between a free 'Essential' listing and a paid 'Premium' listing ?

A paid 'Premium' listing gives you much more features than a free listing. These benefits include; a detailed description, listing page banner and gallery images, website, email and social media links as well as opening hours for your business. You can also create events.

Can I upgrade my free listing to an enhanced Premium listing ?

Yes - it's simple to upgrade your free Business listing to an enhanced Premium listing; just get in touch and we will upgrade your listing for you.

What types of businesses can create a listing ?

Listings can be created by all types of businesses, including; attractions, clubs, institutions, organisations, associations, groups, restaurants, cafes, shops, professional services, tradespeople, people profiles and more.

Can I list more than one business ?

Yes - you can list more than one business. If you create more then one premium business listing, each one would be treated individually and be charged as separate subscriptions.

My business is based in Kent and covers Whitstable, can I list it ?

As long as your business is based in Whitstable or another part of Kent, you can list it.

The location of my listing isn't covered by one of the main options, which option should I choose ?

If your listing location isn't displayed as one of the main location options, simply select; 'Rest of Kent' as your option.

Can I select different main category types for my business listing ?

Business listings have different business types that you can select for your listing. There are 6 main categories (emboldened) to choose from, each with their own category-specific types. You can select up to 3 different types for your listing (which can include a main category itself) from any of these 6 main categories as long as they are relevant to your listing. The selections you make will affect which results pages your listing will be featured on. If you want to edit the types you've previously selected, login to your account and select; 'Your submissions'. You can then select the listing you want to edit.

I can't find a suitable category for my business - what should I do ?

Please select the main category that matches your business closest. If you still can't find a suitable category, please get in touch and we will see whether we can add a new category type to the options.

What information should I include under the 'key points' for my listing ?

The key points are there to help you highlight the most important aspects of your business. If you are a tradesperson you could include the type of work you specialise in.

Can I list my club or organisation ?

Yes - you can list a club, organisation, association, institution, society, class, group and more.

Can I list a school or academic institution ?

Yes - you can list your school, college, other educational institution, tutoring service and more.

I'm an artist/musician; can I create a profile listing to promote my work ?

Yes - you can create a profile listing for yourself or group which highlights the services you provide.

Can I indicate my business is for sale/lease ?

Yes - if your business is on the market for sale or available to lease you can indicate this by editing your listing and by selecting either of these label options.

How can my listing appear as one of the 'featured' listings at the top of the page ?

We have very limited spaces for 'featured' listing positions which appear at the top of specific pages of the website. Please get in touch for more information.

Event FAQ's

How can I list an event ?

Only subscribers of Premium Business listings can create events by logging into their account and selecting; 'Create New Listing' - 'Event'.

How many events can I list ?

You can list as many events as you want. Please refer to our terms and conditions for further information.

Can I create an event for an open day ?

Yes - for example, you may want to create an event to promote an open day for your business, service, school or visitor attraction.

How can my listing appear as one of the 'featured' listings at the top of the page ?

We have very limited spaces for 'featured' listing positions which appear at the top of specific pages of the website. Please get in touch for more information.

Accommodation FAQ's

What types of accommodation can I list ?

You can create a listing for your holiday cottage, hotel, bed and breakfast, guesthouse, campsite or caravan park.

I advertise my accommodation on another website, can I promote its page ?

If you advertise your accommodation on another website that enables you to accept online bookings through their platform, you can use your listing to promote this external page. For example; you may want to use your listing to promote your Airbnb or Holiday Lettings page to help generate more bookings.

Can I display availability for my accommodation ?

Not for the time being but this is something we are going to introduce at a later date.

How can my listing appear as one of the 'featured' listings at the top of the page ?

We have very limited spaces for 'featured' listing positions which appear at the top of specific pages of the website. Please get in touch for more information.

Can I create multiple accommodation listings ?

Yes - but each listing would be treated individually and be charged as separate subscriptions. We are looking to introduce alternative pricing options for accommodation agencies who want to create multiple listings at a later date.

Property for sale FAQ's

What types of property for sale can I list ?

You can create a listing for your apartment, beach hut, bungalow, commercial, garage, house, land, new home or park home.

I advertise my property on another website, can I promote its page ?

If you advertise your property on another website that enables you to sell your property through their platform, you can use your listing to promote this external page. For example; you may want to use your listing to promote your Rightmove or Purplebricks page.

Can I list multiple properties for sale ?

Yes - you can create multiple property listings. If you are an estate agency and want to list multiple properties for sale and properties to rent please get in touch for pricing options. We are currently giving away free trial periods to a limited number of agents.

How can my listing appear as one of the 'featured' listings at the top of the page ?

We have very limited spaces for 'featured' listing positions which appear at the top of specific pages of the website. Please get in touch for more information.

What happens when my property is sold ?

When your property is sold you must edit your listing to indicate that the status of your property is 'Sold' by using the required label. Please refer to our Terms and Conditions for further information. If you're an agent and list multiple properties, you can delete a listing for a property that has been sold so you can create a new listing in its place.

What are the labels for ?

The labels are used to indicate whether the status of your property listing meets any of the following conditions; 'Sold STC', 'Under offer', 'New build' or 'Exclusive' all of which can be selected for your listing. Please refer to our Terms and Conditions regarding the use of these labels and the status of your property listing.

What is an EPC ?

An EPC is an energy performance certificate and it is a legal requirement that all property that is marketed for sale carries a valid EPC. If you need help creating an EPC you can find further details by using an internet search.

Can I use existing estate agent software to help create my listings ?

Not for the time being but this is something we are going to introduce at a later date.

Property to rent FAQ's

What types of property to let can I list ?

You can create a listing for your apartment, beach hut, bungalow, commercial, garage, house, land, new home or park home.

I advertise my property on another website, can I promote its page ?

If you advertise your property on another website that enables you to let your property through their platform, you can use your listing to promote this external page. For example; you may want to use your listing to promote your Rightmove or Purplebricks page.

Can I list multiple properties for rent ?

Yes - you can create multiple property listings. If you are an estate agency and want to list multiple properties for sale and properties to rent please get in touch for pricing options. We are currently giving away free trial periods to a limited number of agents.

How can my listing appear as one of the 'featured' listings at the top of the page ?

We have very limited spaces for 'featured' listing positions which appear at the top of specific pages of the website. Please get in touch for more information.

What happens when my property is rented ?

When your property is rented out you must edit your listing to indicate that the status of your property is 'Let' by using the required label. Please refer to our Terms and Conditions for further information. If you're an agent and list multiple properties, you can delete a listing for a property that has been let so you can create a new listing in its place.

What are the labels for ?

The labels are used to indicate whether the status of your property listing meets any of the following conditions; 'New build', 'Exclusive', 'Let' and 'Student friendly' all of which can be selected for your listing. Please refer to our Terms and Conditions regarding the use of these labels and the status of your property listing.

What is an EPC ?

An EPC is an energy performance certificate and it is a legal requirement that all property that is marketed to let carries a valid EPC. If you need help creating an EPC you can find further details by using an internet search.

Can I use existing estate agent software to help create my listings ?

Not for the time being but this is something we are going to introduce at a later date.

Shop FAQ's

How can I become a seller in the shop ?

Our shop is opening soon and we are looking for artists, photographers and fabricators of lovely things. If you are interested in becoming one of our sellers, please get in touch for further information.

Community FAQ's

Can I suggest an idea for a Native article ?

If you've got an idea for an article you would like to write for the Native, please get in touch. as we would love to hear about it.

Can I become a contributor for the Wall ?

If you have something to say and would like to become one of our regular contributors on the Wall, please get in touch. and say 'hello'.

I'm a photographer - can I feature some of my images on the website ?

If you have taken some photos and think they would look great on the website, please get in touch as we would love to see them.
We currently feature photos uploaded to the 'Whitstable Images' album from our Facebook community group - the 'Whitstable Wall' on our website blog section 'Whitstable Images'. Our group is open to the public and you are welcome to join our community.

Can I suggest an idea for the website ?

If you have an idea for the website that you think would be really interesting and useful, please get in touch. as we would love to hear all about it.